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Privacy Policy

VICKERS & CO.

DATA PROTECTION - PRIVACY POLICY

Introduction
Vickers & Co. is committed to safeguarding and respecting your privacy along with the personal data we collect from you.
Under the Data Protection Act and the General Data Protection Regulations (GDPR) that came into force on 25th May 2018 we are required to provide a Privacy Notice giving you information as to how we collect and use the personal data collected from you.

We need this data to effectively run our residential property services business, this includes sales, lettings and property management amongst other disciplines.

Personal Information
At minimum we need to have basic personal information from you this will include your name, address, telephone number and email address.  Depending on the service provided we may also require additional information such as a copy of your passport, visa, copy of utility bills and bank account details.  We will only collect the information required to conduct our business with you.

Third Parties
Usually we will have received this data directly from you.  However we may also receive personal data about you from others, such as from the other party to a transaction you are engaged in or from joint agents or solicitors.  Family members also sometimes provide information about each other.
We may collect information about you from Third Parties such as credit referencing companies or through electronic Anti Money Laundering checks or the Land Registry.

Purposes for Which We Process Your Personal Data
As previously stated the data provided is processed by us in order to conduct our legitimate business with you or those of a legitimate third party and is subject to data protection law. 
Should we be required to process other particularly sensitive personal information we will seek your specific consent.

Retention of Personal Data

We hold personal data for as long as it may be necessary to fulfil the legitimate purpose for which it was collected.  We retain such information for a maximum of seven years to comply with our current insurance requirements or longer if necessary to comply with our legal or regulatory obligations such as Anti Money Laundering regulations.  Thereafter any data held is destroyed.
If at any time you wish your personal details to be amended or if appropriate removed from our records or you no longer wish to receive certain information please contact us.

Disclosure of Personal Data
We take your privacy seriously.  We will never sell your personal data to anyone or share it with unrelated third parties and we take precautions to keep it secure.  It will sometimes be a normal and necessary part of our work to pass on information to third parties in connection with the services they provide. 
For example:

  • We may pass on information about you to solicitors to help them proceed with a transaction in which you are involved.

  • If you are a prospective tenant, we may pass on references about you to the landlord.

  • We may inform utility companies of changes in the occupiers of a property.

  • We may pass on information to surveyors or maintenance and repair contactors, in respect of property where we have responsibilities.

  • We may need to pass on information to those who help collect outstanding accounts.

In addition our practice may be audited or checked by third parties such as accountants, which may enable them to see some information about you.  Such third parties are required to maintain confidentiality and appropriate security measures in relation to your information.

Where Your Data is Held
Our data is held securely at our office, its access is restricted to those with a legitimate business reason and in confidence. We have measures in place to ensure there is secure processing and storage of your personal data to prevent it being lost, used or accessed in an unauthorised way. Our server is located on site at Vickers & Co. whilst backups for Acronis are in London.

Our email data is held in Office 365 currently in Europe.  

The transmission of information via the internet is not completely secure. We do our best to protect your personal data, we cannot guarantee the security of your data to our site; transmission is at your own risk. Once we receive your information we will use strict procedures and security features in an attempt to prevent unauthorised access.

Your Rights
Data Protection Legislation (GDPR) gives you certain rights in relation to the information held about you, these include:

  1. To access your personal data collected and request a copy.

  2. Request any inaccurate personal data is rectified.

  3. In certain circumstances and where our legal obligations permit request your personal data is deleted and destroyed.

  4. The right to object to your personal data being processed or to restrict such processing in cases.

  5. The right to request the transfer of your personal data to another party.

  6. The right to withdraw consent given for processing and transfer of personal data for a specific purpose such as marketing.

Any request in line with your rights, should be sent in writing to the address given at the end of this notice. For more information on your rights please look at the ICO’s website: www.ico.org.uk

Cookies
Our website uses cookies to distinguish you from other users of our website.  This helps us provide you with a good experience when you browse our website and also allows to us improve our website.
For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Changes to Our Privacy Policy

We keep our privacy policy under regular review, if we make changes that affect how we handle your data we will let you know by email.  Minor changes may not be notified.  You can check our Privacy Policy on our website at any time.

Contacting us

If you have any questions regarding this Privacy Policy, the procedures outlined or in the event of a complaint please contact:
Peter Brown
Vickers & Co.
211-213 Sutherland Avenue
London W9 1RU
020-7289 1692
We hope that we will be able to answer any of your questions or concerns however you have the right at any time to raise them with the

Information Commissioner’s Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113 - www.ico.org.uk

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